Refund policy
Last Updated: August 30, 2026
At Nuethia, we want you to feel confident trying our products. This Refund & Return Policy explains our 90-day money-back guarantee, returns, refunds, damaged orders, and cancellations.
By purchasing from nuethia.com, you agree to the terms of this Refund & Return Policy.
1. 90-DAY MONEY-BACK GUARANTEE
Nuethia offers a 90-day money-back guarantee on first-time purchases of a product.
If you are not satisfied with your first purchase of a Nuethia product, contact us at support@nuethia.com within 90 days of the confirmed delivery date.
Important Conditions
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The guarantee applies to your first purchase of each specific Nuethia product.
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The guarantee is limited to one refund per product type per customer.
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Opened products may qualify under the 90-day guarantee.
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We may ask you to return any remaining product or unopened units before approving a refund.
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Do not send products back unless our support team provides return instructions.
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Original shipping, handling, expedited shipping, shipping protection, customs charges, and similar fees are non-refundable unless required by applicable law or the refund is due to an error by Nuethia.
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Refund requests submitted more than 90 days after confirmed delivery are not eligible under the 90-day guarantee.
This guarantee is separate from any consumer rights that may apply to you under the laws of your country, state, province, or territory.
2. BUNDLE PURCHASES
The 90-day money-back guarantee also applies to eligible first-time bundle purchases.
If you purchase multiple units of the same product as part of your first order, you may open and try one unit during the guarantee period.
To receive a refund for the full eligible bundle purchase, any additional unopened units must be returned to Nuethia in accordance with the return instructions provided by our support team.
If additional units have been opened or used, Nuethia may limit the refund to the portion of the order that remains eligible under this Policy.
Return shipping costs are the customer's responsibility unless the products were damaged, defective, incorrect, or applicable law requires otherwise.
3. HOW TO REQUEST A REFUND
To request a refund, email:
Please include:
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your order number;
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the email address used to place your order; and
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a brief explanation of your request.
Our support team will review your request and provide any additional instructions.
If a return is required, we will provide the appropriate return address.
Products sent back without prior authorization may not be accepted.
Unless the product was damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility.
4. REFUNDS
Once your refund is approved, it will be issued to the original payment method used for the purchase.
Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.
We cannot control processing times imposed by banks or payment providers.
If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@nuethia.com.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at support@nuethia.com.
Please include:
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your order number;
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a description of the issue; and
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clear photographs of the product and packaging where reasonably possible.
After reviewing the issue, we may provide a replacement or refund as appropriate.
If the problem was caused by us, you will not be responsible for return shipping costs.
Please do not dispose of a damaged or incorrect product until our support team has responded, as we may need additional information to resolve the claim.
6. ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change an order, contact us at support@nuethia.com as soon as possible after placing the order.
We process orders quickly and cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfillment.
Orders that have already shipped cannot be cancelled.
If your order has already shipped, you may still request a refund in accordance with the eligibility requirements of this Refund & Return Policy.
7. RETURNS OUTSIDE THE 90-DAY GUARANTEE
Returns outside the 90-day money-back guarantee may be accepted where required by applicable law or where otherwise approved by Nuethia.
For hygiene and safety reasons, opened dietary supplements generally cannot be returned for resale outside the terms of our 90-day guarantee.
If we approve a standard return, the product must generally be:
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unused;
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unopened;
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in its original packaging; and
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accompanied by valid proof of purchase.
Do not send a return without first contacting support@nuethia.com.
8. INTERNATIONAL ORDERS
For orders shipped outside the United States, customers are generally responsible for return shipping costs unless:
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the product was damaged;
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the product was defective;
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an incorrect item was sent; or
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applicable law requires otherwise.
Customs duties, import taxes, brokerage fees, and similar government or carrier charges are generally non-refundable because they are not collected by Nuethia, except where required by law.
If an order is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect the package, or unpaid customs charges, original shipping costs may not be refundable.
Nothing in this Policy is intended to exclude or limit any mandatory consumer rights available to customers in the United States, United Kingdom, Canada, Australia, New Zealand, or any other jurisdiction in which we sell.
9. LOST OR UNDELIVERED PACKAGES
If your package has not arrived within the expected delivery timeframe, contact us at support@nuethia.com.
We may ask the shipping carrier to investigate the shipment before issuing a replacement or refund.
Nuethia is not responsible for delivery problems caused by an incorrect or incomplete shipping address supplied by the customer.
Where a package is confirmed lost in transit through no fault of the customer, we will work with you to provide an appropriate replacement or refund.
10. CHARGEBACKS AND PAYMENT DISPUTES
If you have a problem with an order, we encourage you to contact us at support@nuethia.com before filing a chargeback or payment dispute.
We will make reasonable efforts to resolve legitimate issues directly and promptly.
Nothing in this Section limits any legal right you may have to dispute an unauthorized or improper charge with your payment provider.
11. POLICY CHANGES
We may update this Refund & Return Policy from time to time.
Any updated version will be posted on this page together with a revised "Last Updated" date.
Changes will not reduce rights relating to purchases made before the updated policy became effective where prohibited by applicable law.
12. CONTACT INFORMATION
For questions, refunds, or return requests, contact:
Nuethia
AS Visionaries LLC
5830 E 2nd St, Ste 7000 #19301
Casper, WY 82609
United States
Email: support@nuethia.com
Phone: +1 307 443 4207
Website: https://nuethia.com